Career

•    Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
•    Attending networking activities to research and connect with prospective clients.
•    Maintaining meaningful relationships with existing clients to ensure that they are retained.
•    Suggesting upgrades or added products and services that may be of interest to clients.
•    Crafting business proposals and contracts to draw in more revenue from clients.
•    Remaining in tune with trends in consumption to ensure that our offerings remain relevant.
•    Make reservations for planned travel, including hotels and airlines
 

•    Onboarding new clients through direct contact with corporate companies, word-of-mouth, and collaboration with the marketing department.
•    Attending networking activities to research and connect with prospective corporate companies.
•    Maintaining meaningful relationships with existing clients to ensure that they are retained.
•    Suggesting upgrades or added our hotel services that may be of interest to clients.
•    Crafting business proposals and contracts to draw in more revenue from clients.
•    Negotiating with clients to secure the most attractive prices.
•    Reviewing clients' feedback and implementing necessary changes.

 

• Lead the team to achieve sales targets and related tasks set by the hotel. 
• Develop sales plans and ensure that all team members maintain and develop customers in the region or industry they are responsible for according to the plan, understanding customer needs through telephone sales, face-to-face visits and other forms, achieving sales. 
• Summarize and manage the hotel sales process, conducting regular sales evaluations to ensure each salesperson achieves the sales target. 
• Monitor the output value of sales and adjust sales actions according to market changes. 
• Make every employee in the Sales department aware of his / her responsibilities, goals and achievements, and evaluate employees twice a year. 
• Personally manage and maintain key accounts. 
• Set personal sales goals and select key customers. 
 

•    Ensuring daily rate maintainance on all the OTA platforms

•    Ensure all related systems are configured correctly, validated and working to full capacity
•    Oversee and audit the standards and operations of the reservations department.
•    Ensure web site booking process is maintained up-to-date and functional.
•    Ensure hotel personnel is fully competent in the use of all systems
•    Work in liaison with hotel sales and reservations departments as a team.
•    Daily pick-up analysis, strategy adjustments and reporting.

- Responsible for Corporate and Travel Agent Room & Banquet Sales for the hotel.

- Update action plans and financial objectives quarterly.

- Identify new markets and business opportunities and increase sales.

- Represent Hotels in various events and exhibition.

- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

- Participates in sales calls with members of sales team to acquire new business

- Executes and supports the operational aspects of business booked

- Do sales calls to potential clients for development of the account & targeting key accounts potential for the company.

- Acquiring and developing new business accounts and preparing sales proposals for clients.

- Closely following up on all business leads within a 24 hour response time line to clients.

- Responsible for Corporate and Travel Agent Room & Banquet Sales for the hotel.

- Update action plans and financial objectives quarterly.

- Identify new markets and business opportunities and increase sales.

- Represent Hotels in various events and exhibition.

- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

- Participates in sales calls with members of sales team to acquire new business

- Executes and supports the operational aspects of business booked

- Do sales calls to potential clients for development of the account & targeting key accounts potential for the company.

- Acquiring and developing new business accounts and preparing sales proposals for clients.

- Closely following up on all business leads within a 24 hour response time line to clients.

1. Guest Service:
2. Service Coordination:
3. Staff Training:
4. Quality Control:
5. Inventory Management:
6. Upselling and Revenue Generation:
7. Safety and Compliance:

Qualifications:

• Previous experience within the food and beverage industry.
• Strong interpersonal and communication skills.
• Knowledge of food and beverage preparation, service techniques, and customer service.
• Ability to remain calm under pressure and handle challenging situations.
• Leadership skills and the ability to motivate and manage a team.
• Knowledge of safety and hygiene standards.
• Proficiency in using point-of-sale (POS) systems and basic computer skills.

Key Responsibilities:

• Ensuring Service Excellence
• Staff Supervision
• Operational Support 
• Inventory and Cost Control 
• Safety and Compliance
• Customer Relations
• Financial Management
• Event Management

Qualifications:

• Bachelor's degree in hospitality, business, or a related field is preferred.
• Previous experience in food and beverage service, with at least 2-3 years in a supervisory role.
• Strong leadership and team management skills.
• Knowledge of food and beverage preparation, service techniques, and guest relations.
• Excellent communication, interpersonal, and problem-solving skills.
• Financial acumen and the ability to analyze reports and control costs.

Key Responsibilities:

• Bar Operations

• Staff Supervision

• Customer Service

• Beverage Quality

• Inventory Management

• Safety and Compliance

• Upselling and Revenue Generation

• Financial Management

Qualifications:

• Previous experience in a similar role in the food and beverage industry, preferably in a hotel bar setting.
• Knowledge of beverage preparation, bar service techniques, and customer service.
• Strong leadership and team management skills.
• Familiarity with point-of-sale (POS) systems and other bar-related software.

Key Responsibilities:

• Housekeeping Operations

• Staff Supervision and Training

• Quality Control

• Inventory and Supplies

• Guest Relations

• Safety and Compliance

• Budget Management

• Reporting and Record Keeping

Qualifications:

• Bachelor's degree in hospitality, business, or a related field is preferred.
• Previous experience in housekeeping, with at least 2-3 years in a supervisory or assistant manager role.
• Knowledge of housekeeping best practices, cleaning techniques, and guest service standards.
• Strong leadership, team management, and training skills.

Key Responsibilities:

• Culinary Expertise

• Supervision and Leadership

• Menu Development

• Inventory Management

• Quality Control

• Food Safety and Hygiene

• Scheduling and Staffing

• Cost Control

• Reporting and Record Keeping

Qualifications:

• Culinary arts degree or equivalent culinary certification is preferred.
• Proven experience as a Sous Chef or in a similar role, preferably in a fine dining restaurant or upscale hotel.
• Strong creativity and the ability to contribute to menu development.
• Proficiency in using kitchen management software and Microsoft Office.

Key Responsibilities:

1. Guest Service

2. Service Coordination

3. Inventory.

4. Upselling

5. Table set up and restaurant upkeeping

Qualifications:

• Previous experience in a similar role within the food and beverage industry id preferred.
• Knowledge of food and beverage service techniques, and customer service.
• Ability to remain calm under pressure and handle challenging situations.
• POS systems and basic computer skills.
• Diploma or equivalent; additional education or certifications in hospitality is a plus.

Key Responsibilities:

- Room Cleaning and Maintenance

- Bathroom Cleaning

- Dusting and Surface Cleaning

- Vacuuming and Floor Care

- Trash and Waste Disposal

- Room Inspections

- Linen and Supply

- Lost and Found

- Guest Service

Qualifications:

• High school diploma or equivalent.
• Previous experience in housekeeping or a similar role is a plus.
• Knowledge of cleaning techniques, equipment, and products.
• Understanding of safety and hygiene standards.

• Coordinate and follow ups with DR's
• Coordinate executive communications, including taking calls, responding to emails
• Good knowledge of Word, Excel & Powepoint
• Prepare internal and external corporate documents for team members
• Schedule meetings and appointments and manage travel itineraries
• Arrange corporate events to take place outside of the work place
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
• Readily available to plan day as per the schedule

Ensuring daily rate maintenance on all the OTA platforms

Ensure all related systems are configured correctly, validated and working to full capacity
Oversee and audit the standards and operations of the reservations department

Ensure web site booking process is maintained up-to-date and functional.
Ensure hotel personnel is fully competent in the use of all systems
Work in liaison with hotel sales and reservations departments as a team.
Daily pick-up analysis, strategy adjustments and reporting.

- Responsible for Corporate and Travel Agent Room & Banquet Sales for the hotel.

- Update action plans and financial objectives quarterly.

- Identify new markets and business opportunities and increase sales.

- Represent Hotels in various events and exhibition.

- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

- Participates in sales calls with members of sales team to acquire new business

- Executes and supports the operational aspects of business booked

- Do sales calls to potential clients for development of the account & targeting key accounts potential for the company.

- Acquiring and developing new business accounts and preparing sales proposals for clients.

- Closely following up on all business leads within a 24 hour response time line to clients.

1. Guest Service

2. Service Coordination

3. Inventory.

4. Upselling

5. Table set up and restaurant upkeeping

Qualifications:

• Previous experience in a similar role within the food and beverage industry id preferred.
• Knowledge of food and beverage service techniques, and customer service.
• Ability to remain calm under pressure and handle challenging situations.
• POS systems and basic computer skills.
• Diploma or equivalent; additional education or certifications in hospitality is a plus.

1. Welcome clients, guests, and visitors with a friendly and professional demeanor.

2. Handle the check-in and check-out processes for guests,

3. Provide information and answer inquiries about the organization's services, facilities, and policies.

4. Maintain accurate records, register new clients or guests, and update their information as necessary.

5. Handle billing and payment transactions, and issue receipts.

6. Address client or guest concerns and resolve issues in a professional and timely manner.

7. Manage cash, checks, or credit card payments, maintaining an accurate cash drawer.

8. Ensure the front desk area is clean, organized, and well-presented.

• Sales and Revenue Generation

• Client Relationship Management

• Event and Wedding Planning

• Room Sales and Reservations

• Marketing and Promotion

• Reporting and Analysis

• Customer Service

Qualifications:

• Bachelor's degree in Hospitality, Sales, Marketing, or a related field (preferred).
• Strong communication, negotiation, and interpersonal skills.
• Knowledge of event and wedding industry trends.
• Ability to work independently and as part of a team.

Order and manage the supply from external vendors.

Collaborate with hotel executives and management to ascertain the requirements for food and beverage at any time.

Manage the stock rotation and inventory of all consumables and perishables.

Monitor the performance of the food and beverage team.

Manage the food and beverage budget, forecast future budget requirements, and provide reports on expenditure and costs.

Ensure the check-in and check-out functions run smoothly

• • Develop and implement strategies to promote and sell hotel memberships.
  • Achieve monthly and annual sales targets set by the management.
  • Identify potential members and build a pipeline of prospects.
  • Conduct sales presentations, meetings, and tours of hotel facilities to prospective members.
  • Collaborate with the marketing team to create promotional materials and campaigns.
  • Oversee the membership program, including enrollment, renewals, and upgrades
  • Maintain accurate records of all membership sales and renewals.
  • Build and nurture relationships with key clients and corporate partners
  • Organize and attend networking events, trade shows, and other promotional activities to attract new members
  • Utilize CRM software to track member interactions, preferences, and feedback.

• Assist in the preparation, cooking, and presentation of Chinese cuisine dishes as per hotel standards and recipes.
• Ensure all dishes are prepared in a timely manner and meet quality and portion standards.
• Collaborate with the team to manage mise-en-place, cooking, and service efficiently.
• Maintain a clean and organized kitchen area, ensuring compliance with hygiene and food safety standards (HACCP).
• Ensure all kitchen equipment and tools are cleaned, sanitized, and stored properly.
• Follow proper food handling procedures and adhere to safety guidelines.
• Report any food quality or safety concerns to the supervisor.
• Assist in the development and improvement of new and existing Chinese dishes.

• Identify potential clients and develop strategies to increase banquet sales.
• Conduct sales calls, site inspections, and meetings with clients to understand their needs and promote the hotel’s banquet services.
• Develop and maintain strong relationships with existing clients to encourage repeat business.
• Work closely with clients to understand their event requirements, including weddings, corporate events, parties, and other special occasions.
• Coordinate with internal teams (catering, operations, and F&B) to ensure seamless execution of events.
• Prepare detailed Banquet Event contract and FP and communicate specific client needs to the relevant departments.
• Ensure a high level of customer satisfaction by providing personalized service and handling any issues or concerns promptly.
• Conduct post-event feedback surveys to gather insights and improve service quality.

• Assist in planning and creating menus, including daily specials and seasonal dishes.
• Oversee the preparation, cooking, and presentation of dishes to ensure they meet the established standards.
• Manage kitchen staff, including chefs, cooks, and kitchen assistants, to ensure a productive and cohesive team.
• Provide training, guidance, and support to the kitchen team.
• Ensure compliance with all food safety, sanitation, and hygiene standards as per local regulations and hotel policies.
• Conduct regular inspections of kitchen and storage areas to ensure cleanliness and proper organization.
• Coordinate with other departments (such as F&B, Banquets, etc.) to ensure smooth operation during events.
• Strive to exceed guest expectations by delivering exceptional dining experiences

• Handle inbound reservation inquiries via phone, email, and online platforms promptly and professionally.
• Ensure accurate recording of guest details, preferences, and booking information in the property management system (PMS).
• Maximize revenue opportunities by suggesting upgrades, packages, and special promotions.
• Manage group reservations, ensuring proper communication with all relevant departments.
• Update and maintain property listings across OTAs (Online Travel Agencies) like Booking.com, Expedia, Agoda, etc.
• Monitor and ensure rate parity across all platforms in alignment with the hotel's pricing strategy.
• Respond promptly to guest inquiries and reviews on OTA platforms, maintaining high guest satisfaction scores.
• Analyze OTA performance metrics (e.g., ADR, Occupancy, RevPAR) and provide actionable insights.