Terms & Conditions

Welcome to www.kaarahotels.com (“Website”). This Website is owned and operated by Kaara Hotels and its affiliates (“Kaara”, “we”, “our”, or “us”).

• 1.1.

  The content and information displayed on this website www.kaarahotels.com is the property of Kaara Hotels, a brand under Kaara Hotels India Private Limited, an Indian company with its registered office at 4th Floor, 0408-0409, DLF Corporate Greens, Sector 74A, Gurugram, Haryana - 122004, India.

• 1.2.

  We provide the website (hereinafter “Platform”) to facilitate online booking and reservation services for accommodation, event spaces, banquet halls, and other hospitality services (“Services”) offered at hotels and resorts managed under The Kaara Brand (“Properties”).

• 1.3.

  During the stay, guests are required to adhere to all terms, safety standards, and regulations as per the Property's specific house rule policy.

The Website is intended to provide information regarding Kaara Hotels, its properties, services, offers, events, dining experiences, memberships, and accommodation bookings.

You agree to use the Website only for lawful purposes and in accordance with these Terms. You shall not:

• •Use the Website for fraudulent bookings or misleading requests.
• •Attempt to gain unauthorized access to the Website, servers, databases, or systems.
• •Introduce viruses, trojans, worms, logic bombs, or any harmful technology.
• •Copy, reproduce, distribute, modify, or exploit Website content without prior written consent.

All room reservations, event bookings, dining reservations, memberships, and other services are subject to availability and confirmation by Kaara Hotels.

Kaara Hotels reserves the right to refuse, cancel, or modify any reservation in the event of pricing errors, suspected fraud, force majeure events, or operational constraints.

All prices and rates displayed on the Website are subject to availability and may change without prior notice.

The final amount payable shall be reflected during the booking process and in the reservation confirmation.

• •

  The price of the room/accommodation/reservation at the Property of your choice will be as quoted on the Platform at the time of making the booking/reservation and the total bill including applicable taxes payable by you shall be displayed before you proceed with making payments for your booking/reservation. This will include the total price of the booking/reservation along with a breakup showing applicable taxes and other compulsory and voluntary charges that may apply to your booking/reservation.

• •

  Kaara Hotels uses secure third-party payment gateways for processing online transactions. While reasonable security measures are adopted, Kaara Hotels shall not be liable for any unauthorized access, interception, or misuse of information occurring outside its systems.

• •

  You may cancel a payment prior to booking/reservation confirmation by following the cancellation process. For any issues related to payment processing, cancellations, or refunds, you may contact our customer care support at care@kaarahotels.com.

• •

  Standard check-in and check-out timings may vary by property and shall be specified in the booking confirmation.

• •

  Early check-in and late check-out requests are subject to availability and may attract additional charges.

• •

  Guests are required to present valid government-issued identification at the time of check-in in accordance with applicable laws and regulations.

Cancellation, amendment, refund, and no-show policies vary depending upon the Property, Rate plan, Promotional offer, and Booking channel.

Reservations made through Online Travel Agencies (OTAs), travel agents, or third-party platforms shall additionally be governed by the terms and conditions of such platforms.

For any disputes regarding booking modifications, refunds, or cancellations initiated through third-party channels, guests may be required to contact the respective booking platform directly.

The Kaara Kurate membership loyalty programme, privilege card, or promotional scheme is governed by separate programme-specific terms and conditions.

Kaara Hotels reserves the right to amend, suspend, or discontinue any loyalty program or privilege card scheme without prior notice.

All content available on this Website, including but not limited to Logos, Brand names, Trademarks, Photographs, Videos, Graphics, Designs, Text, and Software, is owned by or licensed to Kaara Hotels and is protected under applicable intellectual property laws.

If you submit reviews, testimonials, comments, photographs, or other content through the Website or social media platforms linked to Kaara Hotels:

• You grant Kaara Hotels a non-exclusive, royalty-free, perpetual right to use, reproduce, publish, and display such content.
• You represent that the content does not infringe upon any third-party intellectual property or privacy rights.
• Kaara Hotels reserves the right to remove any content deemed inappropriate, offensive, unlawful, or misleading.

Your use of the Website is also governed by our Privacy Policy. By using the Website, you consent to the collection, use, and processing of information as described therein.

Review our detailed protections under Privacy Policy .

The Website may contain links to external websites operated by third parties. Kaara Hotels does not endorse, control, or assume responsibility for the content, policies, or practices of any third-party website. Access to such websites is at the user’s own risk.

To the maximum extent permitted by law, Kaara Hotels shall not be liable for:

• • Indirect, special, or consequential losses.
• • Loss of profits, data, or business opportunities.
• • Website interruptions or technical failures.
• • Inaccuracies, errors, or omissions in Website content.
• • Delays caused by circumstances beyond reasonable control.

The Website and its content are provided on an “as is” and “as available” basis without warranty of any kind.

Kaara Hotels shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

• Natural disasters• Floods / Fire• Epidemics or pandemics• Government restrictions• Labour disputes• War / Civil disturbances• Utility failures• Acts of God

You agree to indemnify and hold harmless Kaara Hotels, its directors, officers, employees, affiliates, and partners from any claims, damages, liabilities, losses, or expenses (including attorney's fees) arising from:

• Your violation of these Terms & Conditions.
• Your misuse of the Website or booking services.
• Your infringement of any third-party intellectual property or privacy rights.

Kaara Hotels reserves the right to amend or update these Terms & Conditions at any time without prior notice.

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

For questions or requests regarding these Terms & Conditions, please contact: