CANCELLATION POLICY / HOTEL POLICIES

    1. General Policy:

    At Kaara Hotels India Private Limited, we are committed to providing a smooth and transparent booking experience. This Refund Policy defines the terms for cancellations, refunds, and credit notes.

2. Cancellation Policy

  • If a booking is cancelled 72 hours before the booking date, the guest will be eligible for a Credit Note or future booking adjustment.
  • If a booking is cancelled within 72 hours of check-in, no refund, credit note, or adjustment will be provided.

3. Refund Policy

3.1 Credit Note / Future Booking

  • For eligible cancellations (before 72 hours), Kaara Hotels will issue a Credit Note instead of a monetary refund.
  • The Credit Note:
    • Can be used for future bookings with Kaara Hotels that can be redeemed within 6 months of issuing.
    • Is non-transferable.
    • Credit Note redemption is subject to availability of rooms

3.2 No Monetary Refund

  • Kaara Hotels does not provide monetary refunds.
  • All eligible refunds will be processed strictly in the form of a Credit Note or booking adjustment.

4. No Show / Early Check-out

  • In case of:
    • No Show (guest does not arrive)
    • Early Check-out
  • No refund, credit note, or adjustment will be applicable.

5. Modification Policy

  • Booking modifications (such as date changes) are subject to:
    • Availability
    • Applicable rate differences
  • Any increase in tariff must be paid by the guest.

6. Cancellation by Hotel

  • In rare situations where the hotel is unable to honor a booking due to unforeseen circumstances:
    • A Credit Note or alternate arrangement will be provided.

7. Force Majeure

  • In case of events beyond control (such as natural disasters, government restrictions, etc.), requests will be handled on a case-by-case basis, at the sole discretion of management.

8. Dispute & Decision

  • All refund-related decisions, if any, shall be at the sole discretion of Kaara Hotels India Private Limited and will be final and binding.

9. Contact Us

For any queries related to cancellations or refunds:

Kaara Hotels India Private Limited

Email: reservations@kaarahotels.com/care@kaarahotels.com

Phone: 9311768636